Shipping Policy

All of our orders are packed by our cheesy team and are shipped from our store in Lake Geneva, WI.

Depending when your order is received, the time of year and your shipping location, orders may be held to preserve the freshness and quality of items. All orders containing perishable items are sent in insulated shipping boxes with ice packs. Orders take 1-3 business days to ship after the order is placed.

We ship using a combination of USPS and UPS. Our default carrier is USPS (generally delivered in 2-5 day). If you require a specific carrier please call to request carrier.

When shipping USPS Priority, delivery times are not guaranteed. For guaranteed expedited shipping please choose UPS 2 Day shipping. Expedited orders placed after 11:00 am on Wednesday will not ship until the following Monday.

FREE gift box shipping – All gift box orders are sent in insulated shipping boxes with, attractive green crinkle cut paper and ice packs, using USPS Priority Shipping (generally delivered in 2-5 days), unless otherwise specified or requested. Please call to request expedited shipping on gift boxes.

The Original Cheese Box is shipped using UPS 2 Day shipping. Orders for the Original Cheese Box placed after 11:00 am Wednesday will not ship until the following Monday.

Due to occasional supply issues, gift box contents may be substituted.

Once packages are received by our shipping carrier, The Cheese Box is not responsible for any damage due to shipping or weather.

Please watch your tracking information and refrigerate perishable items upon arrival.

Refund and Return Policy

All purchases are final once the product has been shipped. Should you discover any problems with your order, we will work to make things right. Please notify us if you received incorrect or missing items, damaged products or have billing issues by emailing us at info@cheesebox.com.

*If you received a damaged product, please include a photo with your email.

Please notify us of any problems within 5 days of receiving your order.