► Return to Help Index
|How do I create an account?|
|1) Click the “My Account ” link at the top right side of our navigation menu.
2) Enter your email address.
3) Select “I am a new customer”.
|How do I edit my account information?|
|Click the “My Account” link at the top right hand side of the navigation menu to edit your account information.|
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.|
|I forgot my password.|
|Click the “My Account ” link at the top right hand side of the navigation menu. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.|
|How do I return my product?|
|Please click here for more information on returning an item.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.|
|What is your return policy?|
|Due to company policy and perishable items, we do accept any returns.
Have a problem with your order? Please don’t hesitate to <a href=”https://cheesebox.com/contact-us/”>Contact us</a> at <a href=”mailto: email@example.com”> firstname.lastname@example.org</a> for questions related to refunds and returns. Please feel free to call The Cheese Box during our business hours at (262) 248-3440. We strive to fulfill all of our customer orders with quality items and an efficient process.
|When will my order ship?|
|Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “My Account” link at the top right hand side of the navigation menu to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.|